POLICIES
CANCELLATION POLICY
At The Vault Beauty Lab, we understand that sometimes unexpected circumstances may arise, requiring you to cancel or reschedule your appointment. We kindly request that if you need to cancel or reschedule, you do so at least 48 hours before your scheduled appointment time.
In the event that you cancel within the 24-hour period leading up to your appointment, we regretfully inform you that you will be charged the full amount for the services that were scheduled to be completed. This policy is in place to ensure that the stylists' time and expertise are valued, and to minimize any inconvenience caused by last-minute cancellations.
We greatly appreciate your understanding and cooperation in adhering to our cancellation policy. It enables us to accommodate the needs of all our valued clients and maintain the highest level of service. If you have any questions or need to make changes to your appointment, please feel free to reach out to our friendly staff who will be more than happy to assist you.